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Telesales Agent

Company Platinum Credit Ltd
Reference # CC20181004
Published 29/10/2018
Contract Type Contract
12 Months
Salary Market Related
Location Nairobi, Nairobi, Kenya
Introduction

Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company’s Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service.

We are recruiting for Telesales Agents based in Nairobi.
Job Functions Call Centre
Industries Banking / Finance & Investment,Financial Services
Specification
Job Summary
Overall purpose of the job
1.Making outbound calls
2.Responsible for achieving individual sales target
3.Responsible for achieving team target through teamwork
4.Implementation of company policies
5.Report on Customers’ needs and how they were handled
6.Time management

Description of Core Duties
Detailed description of the main tasks performed by the job holder
1.Making outbound calls
Ensuring individual data is well managed
2. Responsible for achieving individual sales target
Converting outbound and inbound calls into sales
3. Responsible for achieving team target through teamwork
Working in unison with fellow team members to achieve cluster target
Information sharing amongst team members to improve team efficiency
4. Implementation of company policies
Adhering to laid down company policies
5. Report on Customers’ needs and how they were handled
Gathering customers’ feedback and escalation to various departments
6. Time management
Ensuring that time as a resource is well managed throughout the day
Requirements
Education, including specialised training
Minimum of high school diploma, proficiency in computer applications, required language proficiency, knowledge of customer service principles, practices and knowledge of call centre telephony and technology.

Experience
Experience in a call centre or customer service environment. Knowledge of administration and clerical processes. Good data entry and typing skills.

Other attributes
Listening skills. Verbal and written communication skills. Problem analysing and problem solving. Stress tolerance and reliance. Teamwork.
Job Closing Date 30/11/2018
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Last Updated: 17 days ago [18.11.01]
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